Terms & Conditions

Effective Date: August 2026

Welcome to Apexyn Nutri by Ayesha.These Terms & Conditions set out the principles that govern access to our website, consultations, coaching programs, digital resources, and related services. By booking, purchasing, accessing, or participating in an Apexyn service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Apexyn

Apexyn Nutri by Ayesha

is a wellness and nutrition coaching brand providing personalised nutrition coaching, lifestyle guidance, behaviour-change support, and structured wellness coaching.Our approach is designed to help clients better understand their habits, strengthen practical skills, navigate real-life barriers, and work toward sustainable lifestyle change through a supportive and psychologically safe coaching experience.

2. Scope of Our Services

Apexyn provides coaching, education, guidance, accountability, and lifestyle-support services.Apexyn does not provide medical diagnosis, emergency medical care, medical treatment, or services that require a licensed medical practitioner or other appropriately qualified healthcare professional. Where a concern falls outside the appropriate scope of nutrition and wellness coaching, the client may be advised to seek assessment, treatment, or guidance from an appropriately qualified healthcare professional.

Apexyn services should not be used as a substitute for necessary medical care or emergency services.

3. Who We Serve

Apexyn welcomes clients across different life stages and age groups, subject to the suitability of the requested coaching service. For children and clients under 18 years of age, booking, consent, communication, and participation must involve a parent or legal guardian as appropriate.Recommendations and coaching support are personalised according to the individual client, their circumstances, and the appropriate scope of the service.

4. Initial Consultation

An Initial Consultation is available for clients who require personalised clarification before moving forward with an Apexyn coaching journey. The Initial Consultation is a focused one-to-one session designed to understand the client’s starting point, priorities, goals, practical barriers, and relevant circumstances, and to help identify an appropriate next step. It is not, by itself, a complete coaching program.

Current Initial Consultation Fee

• Pakistan: PKR 5,000
• International: USD 25

A consultation booking is confirmed only after the required payment has been received and verified by Apexyn.

5. Signature Coaching Programs

Apexyn currently offers structured 3-Month, 6-Month, and 12-Month coaching journeys. Each program is an individual coaching service. Program structure, inclusions, duration, current pricing, and booking information are presented through the relevant official Apexyn program information and booking channels.Clients should review the applicable program information carefully before making a booking or payment.

6. Individual & Non-Transferable Services

Apexyn coaching is personalised to the individual client.Consultations, program enrolments, coaching sessions, personalised plans, and related services cannot be transferred to another person. Where two or more members of the same family wish to receive individual coaching, each person requires their own appropriate booking, assessment, and coaching arrangement.

7. Payments & Booking Confirmation

Payment must be completed through an approved Apexyn payment method. A booking or program enrolment is considered confirmed only after payment has been received and verified by Apexyn and, where applicable, booking confirmation has been communicated to the client. Clients are responsible for providing accurate booking information and appropriate proof of payment when requested.

8. Refund Policy

Payments made for Initial Consultations and Apexyn coaching programs are non-refundable. Clients are therefore encouraged to review the relevant service or program information carefully before confirming a booking or enrolment.

9. Rescheduling & Missed Consultations

A client may request one rescheduling of an Initial Consultation by providing at least 24 hours’ notice before the scheduled session. If a client does not attend within 15 minutes of the scheduled start time, the session may be treated as missed. Where an unexpected circumstance causes a missed session, the client may contact Apexyn via WhatsApp within 24 hours, explain the situation, and request rescheduling. One rescheduling opportunity may be provided in accordance with the applicable booking arrangement. Repeated missed sessions or additional rescheduling requests are not automatically included.

10. Program Pauses & Changes

A coaching program is intended to be followed within its agreed structure and duration. If exceptional circumstances affect a client’s ability to continue, the client should contact Apexyn as early as reasonably possible. Requests for a temporary pause or adjustment will be considered individually. Approval is not automatic and will depend on the circumstances, the coaching stage, and the practical requirements of the program.

11. Client Responsibility & Honest Communication

Effective coaching depends on a collaborative relationship. Clients are expected to provide accurate information,communicate honestly, participate actively, and share relevant progress, challenges, barriers, successes, and difficulties throughout their coaching journey.

If a strategy, recommendation, habit, or practical step becomes difficult to implement, the client is encouraged to communicate openly with their coach rather than conceal the difficulty or discontinue silently. Where appropriate, Apexyn will work with the client to explore a more practical alternative or refinement within the scope of the coaching relationship.

12. Progress & Individual Outcomes

Apexyn is committed to providing thoughtful, personalised guidance, structured coaching, and professional support throughout the agreed coaching journey. Progress is individual. It is influenced by factors including the client’s circumstances, starting point, participation, consistency, communication, and ability to implement agreed actions in everyday life.Our role is to provide clarity, structure, support, and appropriate refinement while helping each client build skills and habits that can support meaningful and sustainable progress.

13. Communication & Support

Official client communication is supported through WhatsApp text messages, WhatsApp voice messages, and official Apexyn email. Clients may communicate in the format in which they can explain themselves most clearly and comfortably. Telephone calls are not supported unless Apexyn has specifically arranged otherwise as part of a confirmed service.

Every genuine client message matters to us. Messages are reviewed with appropriate attention and responded to as promptly as reasonably possible, taking into account the nature of the enquiry, working schedule, and international time differences.

14. Privacy & Confidentiality

Apexyn respects the privacy and confidentiality of client communications and personal information.Information provided in connection with enquiries, bookings, consultations, and coaching services will be handled responsibly and used for legitimate purposes connected with the relevant Apexyn service, subject to applicable requirements. Further information about how personal information is handled is provided in the Apexyn Privacy Policy.

15. Session Privacy & Recording

Apexyn one-to-one consultations and coaching sessions are intended to provide a private environment for focused communication. Audio, video, screen, or other recording of a private coaching or consultation session is not permitted by either party as part of the standard Apexyn coaching process. Where a client requires specific information following a session, appropriate guidance or resources may be provided separately through an approved communication channel.

16. Intellectual Property

Apexyn coaching materials, frameworks, worksheets, PDFs, plans, written resources, educational materials, branded content, methodologies, and other proprietary resources remain the intellectual property of Apexyn Nutri by Ayesha or their respective rights holders, as applicable.Materials provided directly to a client are intended for that client’s personal use within their individual coaching journey.

Unless written permission has been granted, Apexyn materials may not be reproduced, republished, sold, commercially distributed, publicly shared, modified for redistribution, or presented as another person’s or organisation’s work.

17. Respectful Coaching Environment

Apexyn is committed to maintaining a respectful, professional, and psychologically safe coaching environment. Clients are expected to communicate respectfully with the coach and through all official Apexyn communication channels. Abusive, threatening, harassing, seriously disrespectful, fraudulent, or deliberately inappropriate conduct, as well as misuse of Apexyn services or materials, may result in suspension or termination of services.

18. Suspension or Termination of Services

Apexyn reserves the right to suspend or terminate a consultation, coaching relationship, or program where there is serious misconduct, abuse, deliberate misuse of services, material breach of these Terms, or circumstances that make continuation of the professional coaching relationship inappropriate. Where services are terminated because of serious client misconduct or material breach, amounts already paid will not be refundable.

19. Website & Information

The Apexyn website and its educational content are provided to communicate our approach, services, programs, and general wellness education. General website content is not a substitute for individual coaching, personalised assessment, or professional medical care where such care is required. Apexyn may update, refine, replace, or discontinue website content, program information, resources, or service structures as the brand and its services evolve.

20. Changes to These Terms

Apexyn Nutri by Ayesha may update these Terms & Conditions when necessary to reflect changes in services, operating practices, policies, or applicable requirements. The most current version will be made available on the official Apexyn website. Where appropriate, material changes affecting an existing client relationship may also be communicated through an official Apexyn channel.

21. Governing Framework

These Terms & Conditions are intended to operate in accordance with applicable laws and requirements of Pakistan. For clients accessing Apexyn services internationally, additional mandatory rights or legal requirements applicable in the client’s jurisdiction may also apply where required by law.

22. Contact Apexyn

If you have a question about these Terms & Conditions or require clarification before booking, please contact Apexyn Nutri by Ayesha through an official communication channel.

• Email: connect@apexynnutri.com
• WhatsApp: +92 310 6777718
• Website: apexynnutri.com

Please Clarify Before You Commit

We want clients to understand the service they are choosing before they begin.If anything about a consultation, coaching program, payment, booking process, or these Terms & Conditions is unclear, please contact Apexyn before making your booking or payment.

By proceeding with an Apexyn booking or service, you acknowledge that you have reviewed and accepted the Terms & Conditions applicable to that service.